OVERVIEW: Manage the daily operations for the Admissions and On-Site Membership
Departments. Serve as a sales and customer service role model by displaying
effective selling techniques for memberships and exhibitions. Generate financial
support by managing the day-to-day financial & operational duties of the on-site
membership and admissions revenue streams. Act as the liaison between the
Membership and Admissions management, staff, other departments, visitors, and
FLSA STATUS: Non-Exempt
REPORTS TO: Admissions Manager and Assistant Membership Manager
1. Schedule: This position will work one admin day for Membership and the other 4 for admissions.
This may change during large exhibitions.
2. Customer Service: Be a customer service model for the staff, volunteers, and visitors. Have the
ability to resolve complex customer service issues as they arise. Greet, orient, and assist museum
visitors & members and provide information concerning membership, ticket availability, box office
events, and the general facility.
3. Customer Service Committee: Be the admissions representative to the customer service committee
which meets bi-weekly.
4. Membership Sales: Actively promote and brainstorm techniques to convert incoming visitors to
members, encourage lapsed and renewing members to continue their membership. Work with the
membership staff to prepare fun incentives and rewards for the staff to encourage sales.
5. Membership Operations & Training: Be the membership authority on the desk: answering
membership questions, addressing membership customer service issues, and making sure the
membership materials are fully stocked on a regular basis. Train all admissions representatives so
they are informed and up-to-date on membership procedures, completing forms, creating records
correctly, and providing accurate information to visitors, retrain and correct staff as needed. Confirm
that all membership forms and reports are organized, complete and accurate. Review nightly reports
at the end of each person’s shift to correct any discrepancies.
6. Exhibition Sales: Encourage staff to visit the galleries on a weekly basis (as time allows) so they are
fully educated on the new and exciting exhibitions we have for the visitors. Aid management in
finding ways to sell artists or exhibitions which visitors may not be aware of.
7. Admissions Operations: Assess staffing needs based on current business trends by calling in
additional staff or sending employees home if needed. Keep management in the loop on staffing
levels. Be able to make time-sensitive decisions if other management is not present.
8. Leadership: Conduct on-the-spot coaching, provide recognition and guidance to staff, and take
initial disciplinary action for time-sensitive issues as they occur, and immediately let management
9. Teamwork: Appropriately seek and value others’ input, collaborate effectively, and interact with the
team in a positive, professional, and constructive manner.
10. Staff Training: Work with the rest of the management team to provide guidance and direction,
including setting performance standards and monitoring performance and training of new
11. Opening Preparation: Upon arriving, count and assign the tills for the day and make sure the
“Opening Checklist” is available for staff to follow. Check the sick line, schedule coat check shifts,
and lunch and break times and deploy staff to different areas if needed. Conduct the pre-shift
meeting by reviewing the day page, alert staff of any additional information, bring up any training
issues, and get feedback from staff.
12. Closing Preparation: At the end of the day, close each person’s till, make sure their paperwork is
accurately filled out, and document any discrepancies. Print copies of the assignment sheet and day
pages for the following day and prepare anything needed for the following day.
13. Cash Handling & Deposit: Assume responsibility for daily financial revenue and membership forms.
Complete the daily deposit from the day prior, double-checking your work to make sure it is
completed with accuracy. Balance daily admissions, membership, and box office monies, run daily
reports & credit card settlement batches, count the safe and tills, prepare funds for the next day, and
submit change orders.
14. Volunteer Relationships: Greet each volunteer and thank them for their service! Deliver the day
page to the volunteers prior to opening, communicate the day’s events or any pertinent information,
and schedule break times. Check in with them periodically to see if they need additional help or have
training issues. Provide support to volunteers to resolve complex customer service issues. Ensure
that the volunteers receive their 20-minute break.
15. Daily Projects & Restocking: Supervise the public areas by making sure all brochures, catalogs,
posters, and maps are stocked daily. Monitor supplies, ticket stock, and relay low levels to the lead
so it can be re-ordered as needed in a timely manner. Based on our customer service needs, assign
projects to be completed during slower times. Follow-up to make sure these projects are completed
and/or rescheduled for another time if needed.
16. Special Exhibition Operations (As needed): Manage the 4th floor operations in addition to the desk
and coat check on busy days. Monitor and scan timed tickets at the entrance to the 4th floor special
exhibit, assist visitors with the audio tour equipment, distribute and collect players, and monitor the
line flow using crowd control techniques.
17. Policies & Communication: Deliver high-quality work by adhering to the departments’ customer
service, admissions desk, coat check, and cash handling policies. Aid the management teams by
enforcing these policies and/or bringing issues to their attention if employees need coaching.
Proactively and in a timely manner let the team and/or managers know if there are any operational
issues affecting our daily business or if there are areas which could be improved upon.
18. Work occasional evening and weekend shifts in order to staff membership and development
19. Conform to the code of ethics governing the museum profession. Represent the museum with a high
level of integrity and professionalism. Adhere to Museum policies and support management
decisions in a positive, professional manner.
20. Perform other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1. High school graduate or equivalent related experience.
2. One (1) year of experience in a customer-oriented environment.
3. Two (2) years of supervisory experience preferred.
4. Outgoing personality and excellent social skills.
5. Excellent oral and written communication skills; ability to communicate effectively and to project a
professional image when giving and taking information in writing, in person, and over the phone.
6. Demonstrated proficiency and accuracy using MS Office products, including Word, Excel, Access,
Outlook, and other software programs. Accurate typing/keyboarding with excellent word processing
and/or data entry skills.
7. Ability to learn the museum’s database and ticketing software systems.
8. Ability to work independently.
9. Ability to work well under pressure.
10. General computer knowledge and good math skills.
1. Ability to work with close attention to detail.
2. Ability to assess priorities and work well under pressure; good time management, problem-solving,
and analytical skills.
3. Demonstrated ability to establish and maintain effective relationships with Board members, key
donors, executives, management, employees, and the public.
4. Possess a neat, punctual, alert, and accurate work ethic.
5. Ability to adhere to Museum policies and to support management decisions in a positive,
The Seattle Art Museum will consider reasonable accommodations for those applicants with disabilities who
may need a reasonable accommodation to perform the essential functions/duties. Please contact the
Human Resources Department for additional information.
Seattle Art Museum is committed to diversity and inclusion. Qualified individuals who bring diverse
perspectives to the workplace are especially encouraged to apply.
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