SUMMARY: Spoleto Festival USA seeks a CRM Systems Manager to oversee all information aspects of
the Development department including the use of the Tessitura CRM for both the department and the
Tessitura Software is the leading enterprise-wide fully integrated software system for arts & cultural
organizations. This position is responsible for the information aspects of the Development
department’s day-to-day operations as well as significant aspects of the larger institutional use of the
Tessitura CRM database and accompanying software solutions including custom report development
and other special projects as needed.
DUTIES AND RESPONSIBILITIES: Oversee all aspects of the Development Department’s information flow
into and out of the Tessitura database including: provide technical design, support, information
management, and reporting design and output for business analytics, transaction processing,
management of gift/data entry, list management for solicitation, communication and special events, gift
acknowledgment and pledge reminders, donor benefits and Festival parties, and the technical aspects of
online contributions/event sales. Responsible for direct supervision of data entry personnel, supervising
operations of the Development department as needed, and coordinating transaction processing and
reporting with Finance department.
Develop and maintain an inventory of custom and existing reporting across the institution
(Development/Box Office/Marketing/Finance) using SQL Server Reporting Services (SSRS), SQL Server
Management Studio and Microsoft Access; develop and maintain solutions for problems specific to the
Festival and its business rules; produce datasets for analysis.
Manage larger database functions including imports, exports, de-duplication and data hygiene
processes. Identify opportunities for increased efficiency and more effective utilization of functionality;
document procedures to maximize the efficient exchange of information; train users as necessary and
keep users apprised of functionality beneficial to their specific areas. Develop a strong overall
knowledge of the Tessitura database system as well as local business procedures and customizations;
keep apprised of new ideas in the Tessitura community; maintain responsibility for coordinating
upgrades; effectively communicate issues to Tessitura support. Participate in cross departmental
working groups covering dynamic pricing and customer segmentation.
This position reports to the Director of Development and the Director of Finance. Benefits include
vacation and medical leave, participation in group health insurance, dental, vision, 401k, and life
QUALIFICATIONS AND REQUIRED SKILLS: Three to five years’ experience as a report writer or
programmer including experience writing complex SQL and familiarity in report writing using SQL Server
Reporting Services (SSRS) or similar reporting tools. Familiarity and experience with Tessitura preferred.
Familiarity with the Microsoft Office Suite including Microsoft Access. Able to clearly interpret
questions, requirements and requests for information. Well-developed analytical, organization and
problem solving skills. Ability to devise solutions to address business needs, manage multiple projects,
establish priorities and plan and execute work independently. Knowledge of fundraising practices and/or
the performing arts a plus. Willingness and ability to work evenings and weekends seasonally as needed.
TO APPLY: Please submit resume and cover letter to firstname.lastname@example.org. No phone calls,
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